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Deliveries in France
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Graazie Concierge Service
Monday to Friday between 2 and 6 p.m. (49 avenue d'Iena, 75016 Paris) for orders placed before 1 p.m.
Point relais (in France)
2 to 3 working days: €3.50
Free for orders over €150
Same day courier delivery
In PARIS, between 4pm and 7pm (for orders placed before 1pm): €10
Standard Delivery
Colissimo 2 to 3 working days: €4.50
Colissimo (signature required) 2 to 3 working days: €4.90
Express delivery
DHL 24h to 48h in France (for orders placed before 1pm), shipping and delivery Monday to Friday: €15
WHAT CONDITIONS APPLY TO FREE SHIPPING?
Postage is free for purchases of €150 or more in mainland France, with the option of delivery to a "point relais".
WHERE CAN I CHECK THE STATUS OF MY ORDER?
As soon as your order has been dispatched, you will receive an e-mail with the tracking data. The expected delivery time is stated in "working days", which means that weekends and national holidays are not to be taken into account.
Read more about the shipping policy....
GRAAZIE offers buyers free delivery to a relay point for orders over €150 in mainland France. It is the buyer's responsibility to enter the correct delivery address; in the event of a problem with the shipment of an order, due to an error in the buyer's delivery address, GRAAZIE cannot be held responsible for the (partial) loss of the shipment. Any request for additional information concerning the delivery address may result in a delay in delivery.
GRAAZIE will make every effort to deliver the order to the delivery address within the agreed delivery time. Unless explicitly agreed otherwise, the risk of damage and/or loss of products is borne by GRAAZIE until delivery to the address indicated.
If the order that has been shipped or is being shipped by GRAAZIE to the buyer is missing or missing or if the buyer claims not to have received the order (despite tracking data / carrier information to the contrary), the carrier's claims handling procedure will be initiated and the outcome of this procedure must be awaited before any refund or reshipment can take place. The buyer will cooperate fully with the carrier's claims procedure. If a shipment is missing due to a carrier error (and after completion of the carrier's claims procedure), GRAAZIE will refund the customer or try to reship the ordered item.
In case of undelivered shipments to the buyer's delivery address (or to the collection point) 14 days after the shipping date, the buyer is obliged to inform GRAAZIE's customer service team by e-mail within 14 days.